Why does the exam say no microphone was found?

We could not find a microphone on this device. Connect a headset or earbuds and try again, or finish on your phone instead.

Windows, Chrome

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. Windows can also hide the microphone from browsers: open Start, then Settings.
3. Go to Privacy & security, then Microphone.
4. Turn on Microphone access, and turn on Let desktop apps access your microphone.
5. Return to Google Chrome and start again.
6. If this computer has no microphone, use the code below to finish on your phone -- nothing you have done is lost.

Windows, Edge

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. Windows can also hide the microphone from browsers: open Start, then Settings.
3. Go to Privacy & security, then Microphone.
4. Turn on Microphone access, and turn on Let desktop apps access your microphone.
5. Return to Microsoft Edge and start again.
6. If this computer has no microphone, use the code below to finish on your phone -- nothing you have done is lost.

Mac, Safari

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Safari.
5. Quit Safari completely and reopen it, then start again.
6. If this computer has no microphone, use the code below to finish on your phone -- nothing you have done is lost.

Mac, Chrome

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
5. Quit Google Chrome completely and reopen it, then start again.
6. If this computer has no microphone, use the code below to finish on your phone -- nothing you have done is lost.

Mac, Firefox

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Firefox.
5. Quit Firefox completely and reopen it, then start again.
6. If this computer has no microphone, use the code below to finish on your phone -- nothing you have done is lost.

Chromebook

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

iPhone, Safari

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

iPad, Safari

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

iPhone or iPad, Chrome

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

Android, Chrome

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

Opened inside another app on iPhone or iPad

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

Opened inside another app on Android

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.